FAQs

Frequently Asked Questions (FAQs) - Heer Pret

**1. How can I place an order on Heer Pret?**

- To place an order, simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

**2. What payment methods do you accept?**

- We accept a variety of payment methods, including credit/debit cards, JazzCash, and easypaisa. Choose the option that suits you best during the checkout process.

**3. Can I track my order's status?**

- Yes, you can track your order by logging into your Heer Pret account. We'll also send you email updates with tracking information once your order ships.

**4. What is your return policy?**

- We offer a hassle-free return policy within a specified timeframe. Please refer to our Returns & Exchanges page for detailed information on our return process and policy.

**5. Do you ship internationally?**

- Currently, we primarily serve customers within Pakistan. For international shipping inquiries, please reach out to our customer support team.

**6. How do I determine my size?**

- We provide a size guide on each product page to help you choose the right size. You can also refer to our comprehensive Size Chart for assistance.

**7. Are the colors shown on the website accurate?**

- We strive to display colors as accurately as possible. However, variations may occur due to monitor settings and lighting conditions.

**8. Can I cancel my order after it's been placed?**

- Orders can be canceled within a limited timeframe. Please contact our customer support team as soon as possible if you wish to cancel an order.

**9. How do I contact Heer Pret for support?**

- You can reach our customer support team via email at [heerpret@gmail.com]or through the Contact Us page on our website. We're here to assist you.

**10. Do you offer customizations or made-to-measure services?**

- Currently, we offer ready-to-wear clothing only and do not provide customizations or made-to-measure services.

**11. Is my personal information secure with Heer Pret?**

- Yes, we take data privacy seriously. Your personal information is safeguarded according to industry standards. For more details, please review our Privacy Policy.

**12. How can I stay updated on Heer Pret's latest collections and promotions?**

- To stay informed about our latest offerings and promotions, subscribe to our newsletter and follow us on social media platforms. You can also visit our website regularly for updates.

**13. What if an item I want is out of stock?**

- We regularly restock popular items. If an item is temporarily out of stock, you can join our waiting list or check back later for availability.

If you have any additional questions or need further assistance, please don't hesitate to reach out to our friendly customer support team. We're here to make your Heer Pret shopping experience enjoyable and convenient.